FAQ

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and Interac. HST is required to be paid on all transactions.

Do you have a minimum order purchase?

Yes, our order minimums are listed below.

Delivery fees are calculated based on distance relative to Pickering, ON. Please see the table below.

Shipping Zone

Shipping

Range

Order 

Minimum

Delivery Fee

Order Minimum for Free Delivery

1

0-5 KM

$0.00

$5.00

$20.00

2

5-10 KM

$20.00

$10.00

$40.00

3

10-15 KM

$40.00

$15.00

$60.00

4

15-20 KM

$60.00

$20.00

$80.00

5

20 KM+

Please Contact

 

 

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit the top right-hand corner of any page and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@novusfinedining.ca just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@novusfinedining.ca, we may be able to cancel your order before it’s processed. 

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online. 

How much is shipping?

Delivery times are scheduled at checkout and available 1pm-7pm (please allow +/- 1 hour window from scheduled delivery time selected)

Delivery fees are calculated based on distance relative to Pickering, ON. Please see pricing breakdown below. Please visit our Delivery Policy Page to view our shipping zones. 

Shipping Zone

Shipping

Range

Order 

Minimum

Delivery Fee

Order Minimum for Free Delivery

1

0-5 KM

$0.00

$5.00

$20.00

2

5-10 KM

$20.00

$10.00

$40.00

3

10-15 KM

$40.00

$15.00

$60.00

4

15-20 KM

$60.00

$20.00

$80.00

5

20 KM+

Please Contact

 

 

  

How much time in advance do I have to place my order?

All orders require minimum of 48 hours notice to prepare (up to 3 months in advance with a 25% deposit for orders over $100)

Is there an option for pickup?

Yes, we do offer curbside pickup in Pickering at Whites Road/Kingston Road. Exact location will be given at checkout.

General

Where is the food prepared?

All food items are prepared in our Ministry of Health inspected, commercial kitchen located in Pickering, Ontario. It is then safely transported to your address in our Cambro Hot/Cold Boxes to maintain safe food holding temperatures.

Is the facility peanut/nut free?

ALL Menu items may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, and MILK. For more information, please contact us at info@novusfinedining.ca